For many companies, 2020 has been like navigating uncharted waters. Businesses have faced rapidly changing customer and employee expectations precipitated by recent events, which have accelerated several key customer service trends. Key amongst the trends that are on their way to becoming reality is digitalisation, which businesses will have to treat as mainstream. They must be prepared to deal with…
When I talk with entrepreneurs, I always hear about the idea, the team behind and how they will affect the market. One question, I never get a proper answer for: How will you sell your product/idea? Distribution is key for any successful business. Without a good salesperson in your team you will never succeed. The salesperson is today looked upon…
Corona has hit the world hard! Almost every country is in lockdown, and my guess is that this is just the tip of the iceberg. When Asia and Europa have overcome the crisis, we will have to turn our attention to Africa. Corona will be part of our lives for the remainder of 2020 and probably even longer, until we…
To have the right employee can be extremely essential to a company. If an employee isn’t doing the job as he or she should, it can cause huge consequences regarding the economy and other aspects in a company. I think it’s paramount that employees are self-propelled and independent in their work. You don’t want to spend too much time helping an…